After-sale service

The After-Sales Service Department (DOP) was created for professional after-sales service of PRONAR customers. A well-organised customer service department allows for quick response and assistance in the field of service, complaints and selection from a wide range of spare parts.

Continuous improvement, and a system based on comprehensive databases, updated with each contact with the customer, allows for efficient decision-making in the shortest possible time

Departments of the After-Sales Service Department:

Service –;

  • Diagnostics
  • expert advice
  • Professional repair
  • Training in the use of machinery

Spare parts;

  • Sale of parts and consumables
  • Technical and logistical suport

Technical support

  • Dealer Service Support (recycling / tractors / municipal machinery / agro machinery)
  • Machine maintenance training


  • Acceptance and processing of complaints

Share your opinion!

Your opinion is very important to us. Therefore, if you have any comments regarding the operation of after-sales service, or you want to share your observations, please send them electronically to the following e-mail address:


Any opinion, complaint or request addressed to the PRONAR After-Sales Service Department should contain the name of the applicant and the address. In the absence of these data, the opinion, complaint or request will be left unexamined