The After-Sales Service Department (DOP) was created for professional after-sales service of PRONAR customers. A well-organised customer service department allows for quick response and assistance in the field of service, complaints and selection from a wide range of spare parts.

Continuous improvement, and a system based on comprehensive databases, updated with each contact with the customer, allows for efficient decision-making in the shortest possible time

Departments of the After-Sales Service Department:

Service – serwis_recykling@pronar.pl; serwis_agro@pronar.pl

• Diagnostics
• expert advice
• Professional repair
• Training in the use of machinery

Spare parts – sklep@pronar.pl; czesci@pronar.pl

• Sale of parts and consumables
• Technical and logistical suport

Technical support – support@pronar.pl

• Dealer Service Support (recycling / tractors / municipal machinery / agro machinery)
• Machine maintenance training

Complaints – reklamacje@pronar.pl

• Acceptance and processing of complaints

Share your opinion!

Your opinion is very important to us. Therefore, if you have any comments regarding the operation of after-sales service, or you want to share your observations, please send them electronically to the following e-mail address: dop@pronar.pl

Important!

Any opinion, complaint or request addressed to the PRONAR After-Sales Service Department should contain the name of the applicant and the address.In the absence of these data, the opinion, complaint or request will be left unexamined